Frequently Asked Questions
Thank you for your time here on OtakuFox.com. Below are some of the most commonly asked questions. If you still have more questions, please click HERE to contact us.
1. How Shall I order?
Super easy. Once you click on the product you would like to purchase, simply click on the “BUY NOW!” button. Finally, click CHECKOUT or PAYPAL. After that, just follow the simple instructions.
2. How secure are the payments?
OtakuFox.com uses SSL secured connection in association with Stripe, which is one of the advanced encrypted payment gateway. Hence all the transactions performed in DS is 100% secured. We guarantee it.
3. Are the "Free" or "$0" products really free?
If the products are labelled “Free” or have a "$0" price, then you pay nothing for the product. Just pay a shipping fee upon checkout.
4. Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
5. How long will it take to deliver my product?
For all giveaway products which are FREE or have $0 price, it will take 3-8 weeks for safe delivery.
For all other sale or non-promotional products, our estimates are as follows:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-22 Business days|
|Australia, New Zealand||10-22 Business days|
|Russia||12-25 Business days|
|Canda, Europe||15-30 Business days|
|Rest of world||15-40 Business days|
*This doesn’t include our 2-5 day processing time.
**EXPEDITED SHIPPING- If you need it sooner, we offer faster shipping options as well. Contact us for rates and what options are available.
6. Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
7. What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
8. What is your return or refund policy?
You can read our policy here.
We stand behind every product you purchase from us.
However, if you have any issues, please Contact us for resolve.